Unified inbox
All your WhatsApp & Instagram messages in one shared inbox.
Waslah's inbox brings every customer channel into one screen, so you never switch between the WhatsApp app, Instagram and your website chat. Your whole team sees and replies to the same conversations from one place.
How to use it
- Connect your channels (WhatsApp, Instagram, live chat) from settings.
- Every new message lands in the inbox instantly with a notification and unread count.
- Assign a conversation to a teammate or change its status to organize work.
- Use canned replies to answer common questions fast.
How it works in the system
- Conversations update live without refreshing, and alerts fire the moment a message arrives.
- Each conversation is linked to its contact or client, so you see their full history beside the chat.
- Permissions control who can see and reply to conversations based on their role.